NYC Mobile Medic
Trusted mail‑in smartphone repairs • Transparent pricing • Fast turnaround
About Me

Since 2016, I’ve been repairing a wide range of electronics — from smartphones and game consoles to tablets, laptops, desktops, and custom‑built PCs. Over the last 9 years, I’ve honed my skills through thousands of successful repairs, always with a focus on quality, precision, and customer trust.

As a former Apple, Google, and Samsung Certified Technician (certified through Asurion), I bring brand‑level technical expertise to every device I work on. My track record includes:

I work exclusively with high‑quality tools and equipment from trusted brands like iFixit, ensuring each repair is carried out with professional precision. I also maintain access to reliable parts vendors who supply consistently high‑quality replacement components, so every fix meets my strict standards for performance and longevity.

Whether your goal is to restore a device to perfect working order or extend its life with careful maintenance, my commitment is the same — deliver repairs you can count on, backed by experience you can trust. All of this offered at a price meant to accommodate today's constant rising prices.

Device details
Not sure what your device model is? Click here for instructions.
Parts Preference
Select repairs (choose all that apply)
If your issue isn’t listed, choose “Other” and I’ll follow up before any work begins.
Your info (for shipping and updates)
Liability Agreement

1. Scope of Responsibility
By submitting this order and handing over your device for repair (by shipping or in‑person drop‑off), you acknowledge and accept that every reasonable effort will be made to restore your device to proper working condition. However, unexpected issues may arise during diagnostics, disassembly, or the repair process that could result in your device being returned in a worse or completely non‑functional state.
Our sole financial obligation in such cases is limited to refunding amounts paid for shipping, replacement parts, and service fees related to the attempted repair. No further compensation will be provided, regardless of device value or personal importance.

2. Aftermarket Parts Disclosure
If you select a repair option using aftermarket parts, these components are sourced to be high‑quality but are not guaranteed to be manufactured by your device’s original brand. They may differ slightly from OEM parts in areas such as display resolution, color accuracy, brightness, battery capacity, or finish. For Copyright reasons, aftermarket back glasses will not include any manufacturer branding. Your device’s software may display ongoing notifications or warnings indicating that the installed parts are not genuine — these alerts do not affect part functionality or your device’s ability to operate.

3. Refund Policy
Refunds will not be issued after your final invoice has been paid and the repair has been completed. By approving and paying the final invoice, you confirm your acceptance of the work performed.

4. Limited Warranty
If you experience an issue with your device within 14 calendar days of receiving it back, you may return it for a free warranty repair limited only to the part(s) originally replaced. This warranty does not apply if the device shows evidence of physical damage (including drops or impact) or liquid damage after the initial repair.
Devices that were only partially repaired at your request — leaving other known damage unrepaired — are not covered under this warranty. For example: if a device with a broken screen and broken back glass is repaired for the screen only, the repaired screen is excluded from warranty coverage.

5. Customer Acknowledgment
By checking the agreement box and submitting your order, you confirm that you have read, understood, and accepted all terms above in their entirety.

You’ll get an email with next steps and shipping instructions.
How it works
  1. Submit your device and repair selections.
  2. Receive a confirmation call and electronic price estimate.
  3. Once estimate is approved and signed, replacement part(s) will be ordered.
  4. Setup a time and location for drop-off.
  5. Diagnostics will be performed in front of you.
  6. If no extra damage is found, repair will proceed as normal after signing liability agreement form.
  7. When repair is completed, you will be sent final diagnostics and we will setup a time for the exchange as early as same day.
  8. Once payment is received and final agreements are received, device will be returned.
Frequently Asked Questions

Q: I have to hand over my phone? How is that safe? How do I know you won't keep my device or steal my info? What am I supposed to use while it's being fixed?

A: This is a completely understandable and valid concern. Please click here to view my detailed response and my commitment to providing you a genuine and reliable service.

Q: Why am I being charged a Back Glass Insurance fee?

A: For Samsung repairs that do not include a back glass replacement, a $10 insurance fee is applied to cover the increased handling risk. If your back glass is damaged during the repair, this fee will be used to cover the cost of a repalcement back glass. If a repalcement back glass is not needed, this fee will be subtracted from your final invoice.

Q: What if my phone model or my repair is not listed as an option?

A: The devices listed above are the models where part availability are relatively strong, which helps me offer very competitve pricing. If you'd like, feel free to send me an email (nycmobilemedic@gmail.com) with your device and repair details and I'd be happy to follow up with more info.

Q: What's the difference between OEM and High-Quality Aftermarket parts?

A: OEM parts are directly from the original manufacturer and match the same exact standards as the parts your device came with. Aftermarket parts come from a third party vendor that still closely match or exceed the quality of original parts but offer a significantly higher value.

Q: Will Aftermarket parts cause any noticable differences to my device?

A: The Aftermarket parts I source are meant to closely or exactly match the quality of your orignal part in terms of resolution, brightness, battery capacity, etc. Apple is pretty anti-repair when it comes to using aftermarket parts but the overall functionality should not be affected. You may notice a notification in your Settings app that says your part could not be verified as an authentic Apple part. Again, in no way does this affect the usability of your device or replacement part.

Q: How long will my repair take?

A: Aftermarket parts take about 2-3 days to arrive. OEM parts can take 5-7 business days. Once your device is handed over, depending on scheduling availability, the repair will either be completed the same day or the next.

Q: Do you only repair smartphones? What about laptops, iPads, or game consoles?

A: My repair experience extends far beyond just smartphones! I have also done countless repairs on all kinds of devices like MacBooks, Windows laptops, iPads, Apple Watches, Xboxes, Playstations, Nintendo Switches, and more! My plan is to eventually offer some of these services in the future but there are 3 things that need to be worked out. Those are shipping cost, part sourcing, and repair equipment. Current total shipping cost for smartphones is about $30 for travel and materials but larger items like game consoles and laptops would be significantly higher. As for part sourcing, I am currently able to source all my items from 3 main vendors but adding on so many more device options would require a lot of research to find a vendor(s) that offers quality and affordable parts. Lastly, certain devices require more sophisticated repair equipment that can get pretty pricey so unless I am able to use quality and reliable tools, I will not be putting customer devices at risk.

Q: What if my questions isn't listed?

A: No problem! Feel free to reach out to me at my busniness email: nycmobilemedic@gmail.com